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Sales Associate
Dune Gift + Home is looking for a Shop Associate to join our team. The main goal of our sales associates are to create sales by connection and engaging with our customers, educating about the products we carry as well as our belief in an eco friendly way of life.
The ideal candidate is friendly, thoughtful and engaging. A successful shop associate will be a self starter, quick learner, creative problem solver and loves to contribute thoughts and ideas to the shop. They are proactive and mindful in creating a shop environment that is inclusive to everyone who walks through our doors.
Shop associates work to create a warm and inviting environment and build relationships with our customers and community. Shop Associates are the first interaction with our shop and the main resource for answering questions and providing help and service, they are the face and feel of the Dune experience.
Job Responsibilities
Customer relations
Ensure every person who enters the shop is greeted, thanked and taken care for during their visit
Prioritize customer engagement over all other shop tasks
Handle customer concerns and issues with kindness and understanding
Process exchanges, returns, damages and gift cards
Communicate with customers via email and text messaging regarding order updates and custom orders
Continue to build customer contact information in our customer database using POS system
Sales & Promotion
Represent Dune by positively reflecting our brand in the shop as well as, events and online social media
Use active listening skills to identify customer needs and make recommendations
Coordinate and fulfill special orders with thorough follow through
Remember loyal customers’ names and preferences and help build relationships and experience
Participate in creating social media content, engagement and social sales, mainly IG stories
Product Knowledge
Learn and maintain knowledge of the products including benefits, uses and coordinating products if applicable
Personalize customer experiences by matching individual preferences and needs with the perfect product(s)
Operations
Operate cash register, manage transactions, use Shopify POS
Wrap and pack each in-shop order with TLC to ensure safety and presentation
Always ask if anything needs to be gift wrapped or gift boxed
Actively maintain shop presentation by cleaning, stocking, and facing products
Unpack, receive, enter and tag inventory when shipments arrive
Process, prepare and fulfill orders for pick up and shipping
Keep common areas, back stock and supplies organized, restocking shop supplies as needed
Excel at gift wrapping, bagging and protecting breakable items
Light cleaning including sweeping & mopping floors, vacuuming, dusting, breaking down/recycling boxes, taking out trash and sanitizing high traffic areas
Keep track of low inventory for reorder
Sticker and stock merchandise bags, tissue, ribbon and gift boxes
Keep front counter free of personal clutter
Benefits & Requirements
Position at a competitive hourly rate and incentives.
Flexible availability + commitment to working evenings, weekends, holidays and special events.
Must be able to work shifts alone.
Must bend, reach and stretch for products as well as lift, carry and move boxes that weigh at least 40 pounds.
People of all genders and identifications are encouraged to apply.